Role and Significance of Medical Social Services Officer in the AIIMS.
The Medical Social Service Officer (MSSO) is an indispensable member of the ‘Multi-professional Health Care Team’ who creates a therapeutic network among the doctor, the patient, the family and the community.
WHO definition says that “Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.”
Therefore the ultimate goal of Medical Social Services is Health which has a Psycho-social element dominating
the physical factors most of the time.
The professional competency of a MSSO is formed through a Post-Graduate Degree in Social Work which gives a rigorous training by study of Social Work Methodology, Medical & Psychiatric Social work, Psychology, Sociology, Human Resource Management, Statistics, Social Policy & Administration and Research Methodology in addition to the Concurrent Field-work, Dissertation and Block-placement in specialized Social-work agencies.
Role of the MSSO in AIIMS:
1. Psycho-social & Economic assessment and Social diagnosis
· The MSSO helps the patient to get the benefits from different schemes for poor patients through the Psycho- z
social & Economic assessment of MSSO.
2. Facilitating free medicines & surgical items through Hospital Administration for in-patients as per the Consultations received from various wards.
3. Exemption of Hospital Levy charges of BPL patients and indigent patients based on the Socio-economic assessment.
4. Providing Railway concession facility to outstation patients as per Government rules to ensure the regular
5. Providing accommodation facilities to outstation patients.
6. Facilitation of services available for EWS (Economically Weaker Section) patient in more than 40 notified
private hospitals for free treatment as per the High Court Order.
7. Facilitation of Financial Assistance through PM Relief Fund, Health Minister Fund and Nation Illness Assistance Fund (NIAF)
8. Coordination and Psycho-social assessment for Renal Authorization in purview of Human Act 1994.
9. Counseling services
- Counseling the patient and attendants empowering them towards physical, social, economical and mental rehabilitation.
- Rehabilitation of Unknown, without attendant, Destitute, Orphan patients through NGOs
- Coordinating the rehabilitation of Medico-Legal Cases through police department
11. Research and Training
- Imparting training to NSS, BSW, MSW students from different colleges across India.
12. Health promotional and educational activities
- Disseminating Health-education and Health-awareness through IEC material and Health-camps (eg. Blood
Donation Camp, AIDS Awareness Camp).
13. Planning & Administration
- Coordination with the Hospital Administration and various Departments to improve the patient welfare activities
and create a more patient-friendly environment
- Managing various information and guidance services in the main hospital through Part-time Social Guides
14. Fund-raising and networking
- Coordinating and networking with various NGOs and Donors for patient welfare
15. Emergency care in Casualty
- Providing all Medical Social Services round-o-clock including shifting and rehabilitation of patients, creating a
smooth work-flow in the casualty
- Special services during Epidemics, Disasters and Natural Calamities for managing the patient care efficiently